Last Updated: July 28, 2026
Thank you for shopping with Vernon Duke.
1. Order Processing
* Orders are typically processed within *1–2 business days* after payment confirmation.
* Orders placed on weekends or public holidays are processed on the next business day.
## Shipping Time
Estimated delivery times:
* *Domestic Orders:* 3–7 business days
* *International Orders:* 7–21 business days
Delivery times may vary depending on destination, customs clearance, weather conditions, or courier delays.
## Shipping Charges
Shipping charges are calculated during checkout based on:
* Delivery location
* Package weight
* Shipping method selected
We may offer free shipping on eligible orders during promotional periods.
2. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.
## Incorrect Address
Customers are responsible for providing accurate shipping information.
Vernon Duke is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
## Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within *48 hours* of delivery (or expected delivery date). We will work with the shipping carrier to resolve the issue.
3. International Orders
International customers are responsible for any customs duties, import taxes, VAT, or other local charges imposed by their country’s authorities.
## Delivery Delays
While we strive to deliver orders on time, unforeseen circumstances such as natural disasters, strikes, customs inspections, or transportation disruptions may affect delivery schedules.
